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Despite the challenges, there are many reasons to be optimistic about digital transformation. It can help businesses to be more efficient and agile, improve customer experiences, and to create new growth opportunities.
If the pandemic has taught us anything, it’s that the long-outdated “customer is king” and “the customer is always right” …
The Customer Experience (CX) was a hot topic for 2021 and will get hotter for 2022! This video describes how …
This case documents Unilever’s journey to revitalize Lipton brand through sourcing all its tea from Rainforest Alliance Certified (TM) farms. …