If the pandemic has taught us anything, it’s that the long-outdated “customer is king” and “the customer is always right” sentiments are back—and with a vengeance. As a consumer, I’ve come to appreciate the nearly instant delivery, free returns and …

Personalized customer service is about treating people as individuals. In an age where customers can buy your products and services from almost anywhere in the world, this has become increasingly complex. Although there’s no one-size-fits-all solution, the following 10-step plan …

How do you win new customers? Every business claims that it’s in the quality of the product or service they deliver. While that might have been true two-three years ago, it’s no longer the reason why customers choose to do …