The Customer Experience (CX) was a hot topic for 2021 and will get hotter for 2022! This video describes how to develop a fast and pragmatic customer experience strategy that: – Identifies quick wins and immediate next steps. – Takes a customer journey view – Establishes a scalable foundation and framework. – Provides estimates for completing each step of the strategy. Download links Customer Experience Framework (draw.io diagram): https://bit.ly/3BJmrjv Prioritarisation Matrix (Excel, contains macros): https://bit.ly/3BK646x The Holographic Universe: https://amzn.to/3DD6gVA