How do you win new customers?
Every business claims that it’s in the quality of the product or service they deliver.
While that might have been true two-three years ago, it’s no longer the reason why customers choose to do business with a company. Today, it’s all about providing the best customer experience.
We recently asked 1,920 business professionals to share their number one priority for the next 5 years.
The results?
Customer experience (or CX) came in first – beating product and pricing for the third time in a row.